Questions, Comments, or Concerns?
Where is my order ?
We aim to deliver all our parcels within 2-3 working days after dispatch, however during busy periods, deliveries may take a little longer. If there is a delay on your order we will contact you via Email with instructions and details on when your parcel will be expected to arrive. All orders are processed promptly, however please be aware during busy periods this may be affected.
Why have I not received and email confirmation ?
Please be advised that only if the order has been successful will you receive an order confirmation email. If you believe payment has been taken from your account or that you may have entered the incorrect email address, please contact us directly and a member of our team will assist with your query.
Can I cancel my order ?
As soon as we receive an order we automatically process and packaged in our warehouse which means amendments to your order can not be made. For further information please contact us.
What should I do if I receive an incorrect item ?
We have high standards when it comes to packaging your order however mistakes can be made. If you have received an incorrect item please accept our apologies and contact us at your earliest convenience. We will aim to resolve your query promptly and with absolute minimal disruption.
What should I do if I receive a damaged item ?
We take great care to prevent any damage to your goods during transit, Problems may arise during this period however and we offer our apologies if your item is delivered to you damaged.
May we ask that you do not refuse delivery, instead accept the goods and contact us immediately. Please provide any pictures you have of the damage to your item and a member of our team will review the details and will aim to resolve the problem/query as promptly as possible.
CONDITION AND GRADING
At Pop Figures, we make every effort to provide accurate condition and grading descriptions for our products. We understand that condition can be subjective, but we base our assessments on a range of factors.
Our condition guidelines include details like creasing, small blemishes, window defects, and factory flaws. In more severe cases, environmental factors may also influence the overall grading.
For items where the condition is not explicitly stated, such as commons, stickered exclusives, and oversized products you can expect the product to arrive with one or fewer minor imperfections.
If you believe the condition of the item you received differs from what was described, we are happy to discuss a return. However, as our experts have carefully assessed the condition, postage costs for the return will not be covered by Pop Figures, as it would be classified as an 'unwanted item.'
For more information, please refer to our full returns policy.